MONEY BACK GUARANTEE

Your acquisition of Phonty products and services on our official website will be covered by this Money Back Guarantee. Please take time to read it carefully.

General Provisions

In case if you are not satisfied with our product, you are eligible to receive a complete refund during the next 30 days after the purchase. No questions asked. If it happens so that our support team will not be able to solve the technical issues you may face while using the software, then you will be eligible to full funds reimbursement in concordance with the policies and conditions presented below. Yet we do believe that our trained and welcoming customer's support staff will be able to help you deal with most troubles should you contact them and ask for assistance.

Guidelines For Refund Assignment

Software Provided By Phonty

Hereby we guarantee that you are eligible to receive full refund of costs you paid for the software within 30 days from the moment of financial transaction.

You may be granted refund only for your first purchase of the Phonty subscription plan. Subscription renewals cannot be refunded.

If a customer conducts the operation system upgrade for the owned device and declines the offer to re-install Phonty the refund for the remaining term of subscription will not be granted either

Refund will not be offered if the monitored device stopped supporting v services because of Internet access problems, reset to factory settings or OS significant upgrade

The company will not grant refunds if for obvious reasons the causes of troubles experienced by customers lie beyond our control. Among others, there are the following:

The device under surveillance lost Internet connection (for reasons of zero balance, temporary loss of connection, roaming issues etc.)

Due to the swap of the carrier Internet connection is interrupted and the software does not support all features as promised or does not respond at all

The OS of the device was updated, which interfered with functioning of the software

The rollback to the factory settings was performed on the device

The customer does not follow carefully the installation guiding provided by our support staff

The customer declines technical support on our part

Installation is impossible because the customer has no rights to access the device physically or the password for unlocking it is unknown

The customer could not retrieve the data delivered to the device prior to installation and running of the software

Unsupported OS is found on the device. Please mind that Bada, Windows Phone (Windows Mobile), Symbian Belle and BlackBerry are not compatible with our software. To get more details please check this compatibility wizard.

The customer planned to run a single Phonty subscription software on a few PCs for parallel monitoring

Reasons of personal nature (Purchase was a mistake, The software was not used for intended purposes, the customer opted for some other services provider etc.)

The customer neglects the requirement to jailbreak iOS in order to access premium features

Phonty was identified by the anti-malware programs, other apps or by a discreetly monitored user

The customer neglects the requirement to root the Android-based device and hence cannot use functions of Viber/Skype/WhatsApp surveillance

Phonty For Devices Not Jailbroken

The company will not grant refunds if for obvious reasons the causes of troubles experienced by customers lie beyond our control. Among others, there are the following:

The customer does not possess login and password of the iCloud account linked to the target device

Installation is impossible because the customer has no rights to access the device physically to run the backup via iCloud

The device is used in places where the daily connection to WI-FI is not available

Due to the swap of the carrier Internet connection is interrupted and the software does not not support all features as promised or does not respond at all

The customer does not follow accurately the installation guiding provided by our support staff

The customer planned to run a single Phonty subscription software on a few PCs for parallel monitoring

Reasons of personal nature (Purchase was a mistake, The software was not used for intended purposes, the customer opted for some other services provider etc.)

iCloud account linked to the device does not provide enough free space to store backups and it is impossible to expand the storage space

The customer could not retrieve the data delivered to the iCloud account prior to installation and running of the software

Prolongation Of Subscription Plan

Not subject to refunding

Subscription Upgrade/Downgrade

If you choose to change the package of services you purchased from us the difference in cost will not be reimbursed.

Steps Of Requesting Refund

The official way to request the refund is to send an email of th mentioned content to our Billing Department that can be reached at the address [email protected] Requests lodged by phone or by live chat will not be taken as legitimate. The decision on refund will be taken within maximum of two days.